Terms and Conditions
Welcome to StayInn! These Terms and Conditions ("Terms") govern your use of our guest house and hotel booking services provided by StayInn ("we", "our", or "us"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services. This document outlines the rules and regulations that apply to your use of our platform and services.
1. Introduction
StayInn provides an online platform for users to search, book, and manage guest house and hotel accommodations. These Terms apply to all visitors, users, and others who access or use our services. The following sections explain your rights and responsibilities when using our services, including information about our booking procedures, payment terms, and your obligations.
By using our services, you acknowledge that you have read, understood, and agree to these Terms. We may update these Terms from time to time, and any changes will be posted on our website. Continued use of our services after any changes constitutes acceptance of those changes.
2. Booking and Payments
2.1 Booking
All bookings must be made through our website. You must provide accurate and complete information as requested, including your personal details and payment information. Bookings are subject to availability and may require confirmation from the accommodation provider. We reserve the right to cancel or modify any booking in our sole discretion.
2.2 Payment
Payments for bookings can be made via credit/debit card, or other payment methods accepted by StayInn. Full payment or a deposit may be required to confirm your booking. The total amount charged will include the price of the accommodation, any applicable taxes, and additional fees. Please ensure that your payment information is correct and up-to-date.
2.3 Currency
All prices are quoted in the currency indicated on our website. If your payment is processed in a different currency, currency conversion rates may apply. StayInn is not responsible for any fluctuations in currency exchange rates or fees charged by your bank or payment provider.
2.4 Payment Security
We use secure encryption technology to protect your payment information. However, we cannot guarantee the absolute security of your payment details. You are responsible for maintaining the confidentiality of your account and payment information.
3. Cancellation and Refunds
3.1 Cancellation Policy
Cancellation policies vary depending on the accommodation provider and the type of booking. Please review the cancellation policy at the time of booking. Cancellations must be made in accordance with the policy to be eligible for a refund. Some bookings may be non-refundable or subject to cancellation fees.
3.2 Refunds
Refunds are processed according to the cancellation policy. If a refund is applicable, it will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider. StayInn is not responsible for any delays in the refund process.
3.3 No-Show Policy
If you fail to check in or do not notify us of a cancellation, you may be charged for the full amount of your booking. This is considered a "no-show" and is non-refundable.
4. Liability
4.1 Disclaimer of Warranties
StayInn makes no warranties or representations about the accuracy or reliability of the information provided on our website. We are not responsible for any errors or omissions, or for any loss or damage incurred as a result of using our services. Our services are provided on an "as-is" and "as-available" basis.
4.2 Limitation of Liability
To the fullest extent permitted by law, StayInn shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services or your inability to access or use our website. This includes, but is not limited to, damages for loss of profits, goodwill, use, or data.
4.3 Force Majeure
StayInn is not liable for any failure to perform its obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or acts of terrorism.
5. User Responsibilities
5.1 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account or any other breach of security. We are not responsible for any loss or damage resulting from unauthorized access to your account.
5.2 Compliance with Laws
You agree to comply with all applicable laws and regulations while using our services. Any unlawful or fraudulent activity is prohibited. You are responsible for ensuring that your use of our services does not violate any local, state, or national laws.
5.3 User Conduct
You agree not to use our services for any unlawful purpose or to engage in any behavior that may damage, disable, overburden, or impair our website or interfere with other users. This includes, but is not limited to, transmitting harmful or offensive content, or attempting to gain unauthorized access to our systems.
6. Changes to Terms
StayInn reserves the right to update or modify these Terms at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. Your use of our services is subject to the most recent version of these Terms.
7. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. Please review our Privacy Policy for more details on how we use your information.
The Privacy Policy is an integral part of these Terms and should be read in conjunction with them. By using our services, you consent to the collection and use of your personal data as described in the Privacy Policy.
8. Contact Us
If you have any questions or concerns about these Terms, or if you need assistance with our services, please contact us at support@stayinn.live. We are here to help and address any issues you may have.
For further information or feedback, please reach out to us through the provided contact details. We value your input and strive to improve our services based on your suggestions.